How it works
What working with
Beacon looks like.
Secure and
private
Real people
The process
Four steps to get your account back on track.
-
1
We reach out.
You’ll get a letter by mail or email. It lists details on your account and how to reach us.
-
2
Call us to learn more.
The letter or email will carry a reference number. Keep it handy to verify we have the right account when you call us.
Call us: (555) 010-0199
-
3
Choose your option.
You will be presented with options to pay in full or set up a plan over time. If you are still not sure what the best option is for you, give us a call and we’ll talk it through.
-
4
Payment
Make payments by phone or mail. When the account is resolved, we’ll send you written confirmation for your records, and you’re done with us!
Call us to learn more: (555) 010-0199
Common questions
The things people ask first.
Why are you contacting me?
A lender or creditor placed a past-due account in your name with us. If Beacon is a new name to you, that’s expected: we come in only after an account is past due. Your letter lists the account, the amount, and the original creditor. Call us with the reference number and we’ll walk you through it.
Who is Beacon?
Beacon Account Services is a licensed collections company. Lenders and creditors entrust past-due accounts to us, and we help the people behind those accounts resolve them. You can find more about how we work on our About page.
What if I can’t pay anything right now?
Call anyway. Tell us how it is and we can figure out a plan that works. We are here to figure this out with you.
What if the account isn’t mine?
Call or write and tell us what looks wrong. We’ll look into it and help resolve it. Your rights, including how to dispute, are always a click away.
How do I know a letter or email is really from Beacon?
Match the reference number on your letter when you call or email us. Use the phone number and email printed on this site. We will never ask for your full Social Security number, card number, or bank login by email or text. If a message looks off, call us and ask.
Can I choose how you contact me?
Yes. Phone, email, text, or mail: tell us what you prefer, and what to stop, including removing a phone number. Email preferences@beaconacctservices.com or call an agent at (555) 010-0199.
Will this affect my credit?
Credit reporting depends on the account and the original creditor, and we won’t promise a score outcome. Ask us about your specific account and we’ll tell you plainly what we report, if anything.
Is my information secure?
Your information is handled by trained staff and shared only as the law allows. View our privacy policy to see the specifics.
Questions before you decide anything?
Monday through Friday, 8:00am to 8:00pm CT.